CAREERS
Doha Metro and Lusail Tram is committed to attracting and developing talented individuals who share our passion for excellence and innovation in the transportation industry. We value diversity, teamwork, and a customer-focused approach. Join our team and help us deliver service excellence across our networks, contributing to Qatar's National Vision 2030..
POSITION
DEADLINE
TYPE
LINK
Senior Asset Data Analyst
JOB SUMMARY
RKH Qitarat is currently seeking a Senior Asset Data Analyst to join our team and drive service excellence across the Doha Metro and Lusail Tram networks. The role is responsible for maintaining the integrity of FRACAS databases and analysing asset and RAM (Reliability, Availability, Maintainability) performance to support effective asset management. The Senior Asset Data Analyst will validate RAM performance against defined targets, analyse asset failure trends using MMS, and develop dashboards and business intelligence reports for the Engineering & Maintenance department. The role also includes administering MMS hardware and supporting servers, databases, and related IT systems to ensure high system availability, while guiding Asset Data Analysts on FRACAS and RAM processes. Candidates should have strong data analytics experience, knowledge of IBM Maximo Manage, FRACAS and RAM principles, and experience with relevant server, database, and IT systems.
LOCATION: DOHA
16 August 2026
FULL TIME
Customer Experience Agent
JOB SUMMARY
RKH Qitarat is currently seeking a Customer Experience Agent to join our team and drive service excellence across the Doha Metro and Lusail Tram networks. The role is responsible for delivering a high standard of customer service by providing proactive assistance, guidance, and information to passengers across stations, ticket offices, and customer service counters. The Customer Experience Agent will support revenue protection and security activities, assist Station Masters when required, and use mobile applications to manage customer feedback, lost and found items, maintenance and service faults, and cleaning interventions. The role also includes working across multiple stations and lines, supporting Gold Class and Customer Information Counters, Park and Ride facilities, and handling cash, ticket collection, and ticket replenishment activities. Candidates should have at least two years’ experience in a customer service environment, strong communication skills, a hands-on approach, and a strong focus on teamwork and customer experience.
LOCATION: DOHA